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Help

Support

Bersiv Support

Bersiv is a Kurmanci Kurdish learning app that replaces Arabic loanwords with native vocabulary. This page is for getting help with the app.

On this page
  1. Contact us
  2. Manage or cancel your subscription
  3. Frequently asked questions
01

Contact us

Questions about the app, your account, or a word that looks off? Email us — we read every message.

Support email

We typically respond within 1–2 business days.

02

Manage or cancel your subscription

Bersiv Pro subscriptions (Monthly and Yearly) are managed through Google Play, not through the Bersiv app or this website directly.

To cancel or manage a subscription on Android:

  1. Open the Google Play Store app
  2. Tap your profile icon
  3. Tap Payments & subscriptions
  4. Tap Subscriptions
  5. Select Bersiv
  6. Tap Cancel subscription

The one-time Lifetime purchase is not a subscription — there is nothing to cancel.

Refunds for Google Play purchases go through Google Play’s own refund process, not through Bersiv directly. You can request a refund here: Google Play Help — Request a refund.

03

Frequently asked questions

How do I unlock all categories?

All categories unlock with Bersiv Pro, available as an in-app purchase (Monthly, Yearly, or Lifetime).

Is my progress saved if I switch phones?

Yes. When you sign in with Google, your progress syncs to your account and follows you across devices.

What if a word or translation looks wrong?

Email us at the address above. Bersiv’s vocabulary is reviewed by native speakers — we take every report seriously and read each one.

How do I delete my account and data?

In the app, go to Settings → Delete Account. You can also email us and we’ll help you delete your account and associated data.


Still stuck? Email us anytime — we’re happy to help.